Refund Policy

OUR RETURN POLICY & OUR PLEDGE TO YOU

Our refund policy is pro-customer.

Each customer is covered by our 100% happiness guarantee. 

If the item you ordered doesn't materially match the description or is defective, and your payment is eligible, we only offer replacement. We only reimburse the full cost of eligible purchases paid if the item is lost. Warranty period of all items is 7 days from the date the customer received the item.  Damage of a product resulting from negligence is not covered. 

Due to our products are made-to-order, order cancellation is only allowed up to 12 hours after your order was placed/item has been processed/shipped. If the 12 hours have passed and the processing process is started, you may not be entitled to a refund. Please note that you will only be charged the $5 USD that most banks charge for the cancellation process. 

For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover 50% of the cost of ordering replacement items so please be extremely careful when entering your shipping address. 

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Azalea Shop and if you need further assistance, please contact us at support@azaleashop.co and we will make sure to help you with the best of our capabilities. 

Any refund requests is subject to a transaction fee of $15 to cover payment gateways processing fee for inbound and outbound payments.